Ongoing support for customers, employees, suppliers and communities.

SSE has set out details of the support it is providing customers, employees, suppliers and communities during the ongoing coronavirus pandemic. This is an update to the statement published on 27 March 2020, with both statements published on
Key developments include:

  • £550k so far awarded to communities: Within just over a month, SSE has awarded over £550k to community councils and groups across the UK and Ireland to help support their emergency response to coronavirus. By mid-May this figure is expected to be close to £1m. Next week SSE will publish a comprehensive report which provides detailed information on the funds which have been awarded to support community coronavirus responses.
  • Supporting those most vulnerable and isolated customers: In addition to promoting the Priority Services Register (PSR), an existing and well-established channel through which vulnerable customers receive additional support, SSEN have temporarily expanded the PSR criteria to include those at increased risk who have been instructed to self-isolate for a 12-week period based on public health guidance, and established a dedicated team to proactively call customers who may be at risk of social isolation during the lockdown period, checking on their welfare and signposting to further community support where required.
  • Help for employees with caring responsibilities: SSE has created a range of options for all carers affected by disruption to normal care provisions. This includes working more flexibly, temporarily changing contractual hours, utilising leave options including five days of additional paid Emergency Leave and consideration of an annualised approach to hours. Employees can bring forward some of their holiday balance from the next leave year and the company is offering a salary sacrifice holiday purchase scheme.

SSE also continues to be a signatory to the C-19 Business Pledge and a member of the C-19 Business Pledge Steering Group. The company is committed to playing an active part in a positive business response to the challenges faced by people, communities and the country as a whole.