Helping to keep the power flowing

With the country on lockdown and a large number of people working from home, our network’s business Scottish and Southern Electricity Networks (SSEN) is prioritising critical work to ensure a safe and secure supply of electricity.

Ross Mitchell, is one of two Faults Managers in SSEN’s North Caledonia region – covering towns and cities across the mainland of north east Scotland including Aberdeen, Braemar and Peterhead as well as remote village communities in the Cairngorms.

As part of the Supply Restoration team, designated as key workers by Government, they are ready to respond to any faults that may develop

Here he talks more about his role and the changes they have made to keep everyone safe.

He said: “It’s my job to ensure that if there is a power cut our staff are out on site as soon as possible, to first of all make sure everything is safe and then do all they can to get the power back on for our customers. I also co-ordinate our teams’ response to any calls we receive from members of the public reporting damage to our equipment.

“I’m normally based in the main Aberdeen Depot which is a real hive of activity, buzzing with colleagues going about their work. But now, everyone who can work at home is now doing so, and that includes myself.

“These past few weeks were quite strange to begin with as I’m used to having a lot of other people around when I’m working, but I’ve now got used to it and it’s helped that from day one everyone in the team has appreciated why this new way of doing things is so important.

“I’ve got my work laptop set up at home so I can use the same system as our colleagues in the Customer Contact Centre and our Distribution Control Room; that’s what we use to log and then monitor any faults coming in, it’s got all the information I need to send the right people for each job and it’s a centralised record of everything that is going on with that particular job.

“It’s a worrying time for us all, and the new way of working does bring its own set of challenges, but it’s been fantastic to see the way our team is rallying together to make sure everything continues to be done safely.

“With all of the hospitals and health centres across our region relying on electricity, as well as everyone staying at home doing their bit as part of lockdown, I’m proud to be a critical worker helping to keep the electricity flowing to all our customers.”