Key performance indicators
How we measure the progress of our retail business.
KPIs | Mar 13 | Mar 12 |
Energy supply | ||
Operating profit - £m | 364.2 | 271.7 |
Electricity customer accounts (GB domestic) - m | 4.87 | 5.04 |
Gas customer accounts (GB domestic) - m | 3.35 | 3.48 |
Energy customers (GB business sites) - m | 0.43 | 0.41 |
All-Island Energy Market customers (Ire) - m | 0.82 | 0.62 |
Total energy customer accounts (GB,Ireland) - m | 9.47 | 9.55 |
Electricity supplied household average (GB) - kWh | 4,299 | 4,104 |
Gas supplied household average (GB) - kWh | 544 | 451 |
Household/small business aged debt (GB,Ire) - £m | 90.4 | 88.3 |
Customer complaints to third parties (GB)* | 942 | 896 |
*Energy Ombudsman, Consumer Focus, and Consumer Direct | ||
Energy-related services | ||
Operating profit - £m | 45.9 | 49.9 |
Home Services customer accounts (GB) - m | 0.42 | 0.41 |
Meters read - m | 14.4 | 14.9 |
SSE Contracting Order Book - £m | 88 | 78 |