Key performance indicators

How we measure the progress of our retail business.

KPIs Mar 13  Mar 12 
Energy supply    
Operating profit - £m 364.2 271.7
Electricity customer accounts (GB domestic) - m 4.87 5.04
Gas customer accounts (GB domestic) - m 3.35 3.48
Energy customers (GB business sites) - m 0.43 0.41
All-Island Energy Market customers (Ire) - m 0.82 0.62
Total energy customer accounts (GB,Ireland) - m 9.47 9.55
Electricity supplied household average (GB) - kWh 4,299 4,104
Gas supplied household average (GB) - kWh 544 451
Household/small business aged debt (GB,Ire) - £m 90.4 88.3
Customer complaints to third parties (GB)* 942 896
*Energy Ombudsman, Consumer Focus, and Consumer Direct    
     
Energy-related services    
Operating profit - £m 45.9 49.9
Home Services customer accounts (GB) - m 0.42 0.41
Meters read - m 14.4 14.9
SSE Contracting Order Book - £m 88 78