SSE recognised for outstanding customer service
Major energy provider SSE has been named the best major supplier and second overall for customer service by consumer champions, Citizens Advice, beating many large and small providers.
The league table ranks the 33 biggest energy companies on a range of metrics including call waiting times, the timeliness and accuracy of bills and switching. SSE scored 4.4 out of five making it second best overall and the best performer of the larger suppliers.
On complaints, switching and customer guarantees SSE scored five out of five. SSE will review all the information provided in Citizens Advice’s league table and use it alongside the feedback received directly from customers and other stakeholders to find even more ways to improve.
Gareth Wood, Customer Service Operations Director at SSE, said:
“At SSE we’re passionate about looking after our customers’ welfare and work hard to provide them with the best service possible. We have a very strong track record on service and are proud of the progress we’ve made to be ranked first of the large energy suppliers and second out of 33 suppliers for customer service. But we know we can always do better and our teams constantly look for ways we can help our customers and improve the service we offer them.”
SSE has a long history of leading the industry in service innovation, being one of the first to gain accreditation from BSI for its inclusive service provision and the first energy provider to offer British Sign Language users a SignVideo service. These practices, among others, have resulted in SSE having the lowest Ombudsman complaints score for the last 13 quarters in a row, the best Ofgem score for customer satisfaction on complaints and one of the industry’s highest scores for resolving complaints by the end of the next working day.
For more information about customer service or for details of how customers can get in touch with SSE’s customer service teams visit sse.co.uk/help/contact-us