SSE comments on closure of Ofgem case

Commenting on Ofgem’s decision to close its case into historic issues related to pre-payment meter processes, Gareth Wood, Director of Customer Service Operations, said:

“We deeply regret the historic problems we identified with some annual statements for pre-payment customers, relating to a coding issue between 2014 and 2015. We proactively reported this to Ofgem once we became aware and, as Ofgem has recognised, we’ve put things right and now have stronger measures in place to help ensure it doesn’t happen again. Although we’re disappointed not to have met the high standards expected of us in this instance, we’re pleased that the matter has now been closed with a voluntary payment that will directly benefit vulnerable customers.”