SSE comments on closure of Ofgem case

Commenting on Ofgem’s decision to close its case into the delayed migration of white label Ebico customers, Gareth Wood, Director of Customer Service Operations, said:

“We’re disappointed not to have met the high standards expected of us in this instance, but took voluntary action to put things right and ensured any customers facing detriment were identified, contacted and compensated in full.

“In addition, we voluntarily decided to credit customers who had actually benefited from the delayed migration. We’re pleased that Ofgem is satisfied the matter has been resolved and has now closed the case.”