Changes to prices for Pay As You Go customers and customers in receipt of the Warm Home Discount

By 11 May 2018 SSE will be readjusting prices for customers with Pay As You Go meters and customers who receive the Warm Home Discount. This is in line with revised regulations from Ofgem following the Competition and Markets Authority investigation. The price is based on a cap set by Ofgem and is reviewed every six months.

As a result of the cap, all of SSE’s Pay As You Go customers and Energy Assist Tariff customers who receive the Warm Home Discount will see the overall cost of their energy increase. This reflects an increase in the cost of supplying energy. 

Customers with credit meters who receive the Warm Home Discount and have not signed up to a fixed tariff have been moved onto the Energy Assist Tariff, which is also priced at or below the cap set by Ofgem.

Smart Pay As You Go customers will see the change automatically on the 11 May 2018. Prices will change for non-Smart Pay As You Go customers on 11 May 2018. Their meter will display the new prices after their first top up following the price change. Customers on the Energy Assist Tariff will see the change automatically on  11 May 2018.

Typical dual fuel customers with standard Pay As You Go meters and typical dual fuel customers on the Energy Assist Tariff** who pay by quarterly billing will see an average increase of £59 to a typical annual bill of £1088*. Typical dual fuel customers on the Energy Assist Tariff who pay by monthly direct debit will see an average increase of £139 to a typical annual bill of £1088* The price cap set by Ofgem does differentiate between payment methods. The larger increase for this third group of customers is due to standardisation of pricing, following  the removal of the entitlement of a direct debit discount from 1 February 2018.

The change is the result of an increase in both unit rates and standing charges for both gas and electricity.

We have written to all affected customers to let them know how they are impacted and explain the options available to them.

For more information on the support available for customers visit here.

* Average across all areas of the UK and based on Ofgem’s typical domestic consumption values of 3100 kWh for electricity and 12,000 KWh for gas per year

** The Energy Assist Tariff is compliant with the rules and caps put in place by Ofgem’s Vulnerable Customer Safeguard Tariff.