Changes to prices for customers receiving the Warm Home Discount

By the 2 February 2018 many suppliers, including SSE, will be readjusting prices for customers receiving the Warm Home Discount, in-line with regulations from Ofgem designed to provide protection for the most vulnerable customers. The price is based on a cap set by Ofgem. Ofgem will review the level of the cap again with effect from April 2018 and then every six months thereafter, taking into account changes in the market. This is referred to by Ofgem as the Vulnerable Customer Safeguard Tariff.

As a result, we’re pleased to announce that from Thursday 1 February 2018, the vast majority of SSE’s customers on the Standard Variable Tariff in receipt of the Warm Home Discount will see the overall cost of their energy decrease.

Typical dual fuel customers with a standard credit meter and who pay by monthly direct debit will see a decrease of £172* to £948 per year.

The change is the result of a reduction in the unit rate for customers in receipt of the Warm Home Discount. There has been no change to the standing charge for either gas or electricity customers.

We will be writing to the affected customers to let them know they will be moving from the Standard Variable Tariff to the Energy Assist Tariff**. SSE will also be highlighting the change to affected customers through communications on the SSE website and recorded messages on the Price Cap, Warm Home Discount and Priority Service Register phone lines.

Should customers have any questions they can contact our general enquires team. This change only applies to customers in receipt of the Warm Home Discount and does not affect all customers on the Standard Variable Tariff.

For more information on the support available for customers visit sse.co.uk/help/energy.

* Average across all areas of the UK and based on Ofgem’s typical domestic consumption values of 3100 kWh for electricity and 12,000 KWh for gas per year
**Energy Assist Tariff is the name of the SSE tariff that has been created to implement Ofgem’s Vulnerable Customer Safeguard Tariff. Customers’ bills will refer to the Energy Assist Tariff. This tariff is compliant with the rules and caps put in place by Ofgem’s Vulnerable Customer Safeguard Tariff.