SSE response to Ofgem consultation on vulnerable customer safeguard tariff

In response to Ofgem’s consultation on the proposed introduction of a vulnerable customer safeguard tariff. Alistair Phillips-Davies, SSE Chief Executive, said:

“SSE will look carefully at Ofgem’s proposal and respond to the consultation in due course. SSE will work constructively with the Government and the regulator, but this process must result in an evidence-based solution based on input from all stakeholders to help avoid any unintended consequences that would threaten the significant progress being made in the market. SSE believes in competition not caps, so if there is to be any intervention it should be simple to administer, time-limited, and maintain the principles of a competitive energy market to best serve vulnerable customers’ interests.” 

“At SSE, customer service is our number one priority and we’re proud to have been ranked first for customer service in Citizens Advice’s latest league table. We never forget that energy is an essential service and go above and beyond to improve the service provided to our vulnerable customers. Last year, SSE distributed over £46 million to over 300,000 vulnerable customers through the Warm Home Discount scheme and this year has made available an extra £5 million. Initiatives such as SignVideo, Dementia Training and our work towards achieving the British Standard in Inclusive provision ensure SSE provides the high levels of service our vulnerable customers expect.”