Changes to Prepayment Meter Prices

By the 1 October 2017 many suppliers, including SSE, will be readjusting prices for prepayment meter customers, in-line with regulations from Ofgem following the Competition and Markets Authority investigation. The price is based on each individual customer’s usage and is set by Ofgem at a level which reflects the cost of supplying energy. Ofgem will review this every six months, taking into account changes in the market. This is known as the Prepayment Meter Price Cap.

As a result, we’re pleased to announce that from Friday 29 September 2017, the vast majority of SSE’s prepayment meter customers will see the overall cost of their energy decrease after they top up their prepayment meter. Typical dual fuel customers with general domestic prepayment meters will see an average decrease of £20 per year*. Typical dual fuel customers with Economy 7, Economy 10 or THTC meters will see an average decrease of £16 per year**.

The change is made up of a reduction to the unit rates for gas and electricity as well as a reduction in the electricity standing charge.

Energy suppliers are not required to write to customers when prices are being reduced. However, SSE will be highlighting the change to affected customers through messages on the SSE website, a recorded message on the PPM price cap phone line and a note on receipts when customers top up their meter.

Should customers have any questions they can contact our Prepayment general enquires team. This change only applies to customers on prepayment meters and does not affect customers on standard credit meters.

For more information on the support available for customers visit the SSE website.

* Average across all areas of the UK and based on Ofgem’s typical domestic consumption values of 3100 kWh for electricity and 12,000 KWh for gas per year
** Average across all areas of the UK and based on Ofgem’s typical domestic consumption values of 4200 kWh for electricity and 12,000 KWh for gas per year