SSE leads the industry for resolving complaints

  • SSE retains the number one position in the Citizens Advice league table
  • Our score has improved compared to the previous quarter
  • SSE performed 80 times better than the worst performing energy supplier

SSE continues to be the best performing energy supplier for complaint handling, according to the latest quarterly league table from Citizens Advice.

The new data shows between April and June 2016 SSE achieved a complaints ratio of 22.5 per 100,000 customers, once again improving its score compared to the previous quarter. 

The league table measures the performance of the 21 largest suppliers in the industry. SSE’s score was 80 times better than the worst performing supplier. The latest league table reiterates that it is wrong to assume that smaller companies provide a better service.  

The gap between the best and worst performing suppliers is larger than it has ever been in the five years since Citizens Advice began publishing the league table.  

Will Morris, Group Managing Director at SSE, said: 

“This quarter’s league table shows the idea that smaller suppliers always provide a better service is a myth.  

“Our customer service teams go above and beyond to make sure any issues customers may have are resolved quickly and efficiently. We’re immensely proud to see their hard work has paid off and SSE’s score has improved once again, reflecting our long established service culture.” 

SSE takes a rigorous approach to complaints. Customer service advisors take note of all ‘expressions of discontent’ and escalate them quickly to the appropriate teams. As a result, the majority of complaints are dealt with swiftly by SSE meaning far fewer customers don’t have to take their issues to third parties like Citizens Advice and the Ombudsman for escalation. 

For more information about SSE’s complaint handling procedure visit: www.sse.co.uk/about-us/sse-and-you/making-a-complaint