Why SSE decided to partner with SignVideo
At SSE, customers are at the heart of everything we do. You may be familiar with our ‘Treating Customers Fairly’ values.
Each year we publish a ‘Treating Customers Fairly’ statement which sets out the commitments we’ve made to improve customer service and reflects the principle that every decision taken by SSE should consider the impact on all of our customers because – without customers – there is no SSE.
If we, as a company, are going to truly reflect these values every day we have to make sure it is as easy as possible for customers to get in contact with us. It is vital that no one is left out and no group of customers is left in a position where they are getting a worse service than their fellow customers.
We now have a British Sign Language video service to help those to use British Sign Language (BSL) speak to our customer service agents. In the short video above Justin Tomlinson MP, Minister for Disabled People and Jeff McWhinney, CEO and Founder of SignVideo tell us why services like SignVideo are crucial in providing great customer service.