Helping vulnerable customers

We can offer free extra help and advice for you if you're elderly, disabled or have special medical needs. Careline is a free priority service that includes a team of specially trained advisers and specialist services for registered customers.

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We've got lots of helpful advice to keep you and your home warm and safe. There's also information on grants to help insulate your home.

You can find out more about the Warm Home Discount scheme, aimed at helping low income, vulnerable customers with fuel costs and we have advice for you if you would find it helpful to use appliances which are designed to help make everyday tasks easier for those less mobile.

More help and advice about keeping warm in winter is available on the Directgov website and DECC's website.